Knowledgebase

 Are Web Host Essential and 1-CPU licenses actually the same?

The Web Host Essential license and 1-CPU license are very similar.  The difference is the Web...

 Can I upgrade or downgrade my licenses?

Yes, but there are some guidelines. Leased: You can upgrade or downgrade any leased Web Host...

 Can we continue using legacy licenses? Or should we should migrate to the new licenses?

As of now, we plan to leave the legacy licenses available and will continue supporting them....

 Can we use OpenLiteSpeed for our business?

If you embed OpenLiteSpeed in your software and make changes to it, and are willing to contribute...

 Can you transfer my license to LiteSpeed directly?

If you purchased a leased license from one of our resellers, you'll need to cancel the license...

 How do I cancel a license on my invoice but renew the rest of the licenses on it?

Please send in a cancellation request for the license you don't wish to renew.  Once you cancel...

 How do I cancel a license?

Please log in to your client area and go to Services->My Services->View Details->Request...

 How do I manually restore the license key for an expired license?

If you forget to pay your monthly license fee on time the local license key will expire and...

 How do I switch to LiteSpeed?

Migration: https://docs.litespeedtech.com/cp/cpanel/switch-apache/Installation:...

 How do I transfer/release my license?

A LiteSpeed license may only be used on one server at a time. If you wish to replace your old...

 How do I upgrade or downgrade my license?

You can upgrade/downgrade by going to your client area and clicking on Services->My Services....

 How many Free Starter licenses can I have?

We do not have any limit on the number of Free Starter licenses you can order.    

 How many servers will a license work with?

Each LiteSpeed install will require its own license; so for each VM, you will need 1 license....

 How often does LiteSpeed check its licenses against the license server?

LiteSpeed Web Server and LiteSpeed Web ADC update the local license key once per day against the...

 How to check if my license includes LSCache or LiteMage cache?

To check if your existing license has LSCache or LiteMage enabled, you need to log into your...

 How to never miss a payment.

1. PayPal Subscriptions PayPal subscriptions will be automatically sent by PayPal each month....

 If LiteSpeed license server is down, will it affect my server?

LiteSpeed products store a local license key on your local hard drive, and will periodically...

 Is the Site Owner and Web Host Lite memory limit >8GB or >=8GB?

The memory limit is >=8GB. For example: You can use a Site Owner license with a VPS with 8GB...

 License key operation failure: DT.7: The maximum number of server(s) can be installed with this serial number has been reached.

You must transfer or release your license. You can learn how here:...

 Software updates for owned licenses

Owned licenses come with 1 year of free software updates. Once expired, you will be able to...

 The price on the website does not match the amount on my invoice

This price difference occurred because we have prorated your billing.This can happen in two ways:...

 What are the concurrent connections limits of the new licenses?

The new licenses (Free Starter, Site Owner, and Web Host) have no concurrent connections limit. 

 What happens if I expand the RAM to above the license's limit? Will I get an error message?

If the server exceeds the license's RAM limit, the license will not work; you should receive an...

 What is the difference between "Site Owner" and "Web Host Lite"?

The different license types are divided by the number of domains they support, RAM restrictions,...

 Why is my order marked as fraud by Maxmind?

Your order may be marked as fraud because you are using a VPN/proxy. We do not allow orders...