Can I upgrade or downgrade my licenses?

Yes, but there are some guidelines.

Leased:

  • You can upgrade or downgrade any leased license to any other Web Host or Site Owner leased license at any time.
  • You can upgrade a Free Starter license, but you cannot downgrade to one.
  • You cannot upgrade a leased license to an owned license. If you wish to switch to an owned license, you must wait until the end of the leased license billing cycle, and order a new owned license.

Owned:

  • You can upgrade an owned license but it will not extend the update expiration date. It will only give you a higher license. You must purchase the yearly addon, if you wish to extend the update expiration date.
  • You cannot downgrade any owned licenses.

Invoicing:

  • Downgrades are effective immediately, and a prorated credit for the difference in price between the two licenses for the remainder of the current billing cycle will be posted to your account.
  • Upgrades will result in a new invoice with a prorated charge for the difference in price between the two licenses for the remainder of the current billing cycle. The upgrade is effective upon receipt of payment.
  • The next billing cycle's invoice will reflect your new full monthly/yearly price.

If you have any special needs not covered by the above, please contact our license department via ticket.

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