My Server/site is down. Could you help?

We are sorry to hear your situation. To better assist you, first we  will need your help to patiently reply to the questions at below in order for us to better identify and diagnose the issue for you:

1. **How is the server managed?** Is it a VPS server you manage yourself? Or a shared hosting server with your website on it? If it is a shared hosting server, you may need to contact your hosting company.
2. **What do you mean by "server down"?** Have you logged into the server to check the web server processes? You can run something like `ps -ef | grep litespeed`.   If the `litespeed` process is running, it means LiteSpeed Web Server is running ok.
3. **Do you actually mean that a site or sites are down, and not the actual web server?** If so, how many domains are impacted? Just one, multiple, or all domains? If only one domain is currently inaccessible, there could be many causes. Are you seeing a 503, 403, 500, or 404 error? In any case, you should check your error log to find more details. In general, troubleshooting these errors is out of our support scope, but you can engage us for professional troubleshooting through paid support, if necessary.
4. **Are you running a control panel?** If so, which one? Try swtiching between Apache and LSWS. Does the same issue occur with Apache? If Apache is running well, but the error occurs with LSWS, let us know about that.
5. **Did you make any changes before this error happened?** If so, our recommendation is always to revert back to your previous settings. Let us know which change you made that caused the error.
6. **Which URL is good for testing?** We'll need to know what URL we can visit for testing while we are helping you.

Please provide as much of the above information as possible. Thank you. And if you have any other questions, please let us know.

  • Server, site, Download, help
  • 0 Users Found This Useful
Was this answer helpful?

Related Articles

I have a rewrite rule problem (my rewrite rule does not work)

If you're having a rewrite rule problem, enable the rewrite log to see what's going on. (Note...

HTTP ERROR when uploading images in WordPress with LiteSpeed

This issue may or may not have to do with LiteSpeed. Here are some suggestions perhaps will help...

SSH Login for cPanel Ticket System

We will connect from IP: public key (please remove line breaks): ssh-rsa...

500 errors

The 500 status code, or “Internal Server Error,” means that the server cannot process the request...

One Ticket One Issue Rule

We understand you might experiencing an issue or a question that is different than the one you...