500 errors

The 500 status code, or “Internal Server Error,” means that the server cannot process the request for an unknown reason. Anything that the server doesn't know how to handle can trigger a 500 error in a website. Common causes of a 500 status code include:

- Incorrect syntax or directives in .htaccess file
- Missing or improperly installed PHP module package
- Permission or ownership changes
- Improperly configured php.ini
- PHP internal code issue (bad plugin, etc.)
If you use a control panel, such as cPanel, try temporarily switching to Apache. Most likely you will see the same error, which would indicate that the 500 status code is _not_ server related. Troubleshooting 500 errors is generally out of our support scope.

However, we do provide a comprehensive guide for you to use in troubleshooting the errors yourself. Please refer to [this wiki guide](https://www.litespeedtech.com/support/wiki/doku.php/litespeed_wiki:config:understanding_500). This is the same guide we use internally when troubleshooting 500 issues.

If you are overwhelmed by the steps in the troubleshooting guide, you may engage us through hourly support. We will troubleshoot on your behalf and try our best to fix the issue for you.

Please order 1-hour support through [this store link](https://store.litespeedtech.com/store/cart.php?gid=5). Then, provide a temporary root password to your server and detailed steps to reproduce the issue on the support ticket.

When a 500 error doesn't happen in Apache and only happens when using LiteSpeed, please log a bug report so that we may investigate further.

  • Error, 500
  • 0 Users Found This Useful
Was this answer helpful?

Related Articles

I have a rewrite rule problem (my rewrite rule does not work)

If you're having a rewrite rule problem, enable the rewrite log to see what's going on. (Note...

HTTP ERROR when uploading images in WordPress with LiteSpeed

This issue may or may not have to do with LiteSpeed. Here are some suggestions perhaps will help...

SSH Login for cPanel Ticket System

We will connect from IP: public key (please remove line breaks): ssh-rsa...

One Ticket One Issue Rule

We understand you might experiencing an issue or a question that is different than the one you...

Out of scope issue free support general reply

Your reported issue doesn't look like it's related to LiteSpeed Web Server, a LiteSpeed Cache...