How to Choose the Perfect License for LiteSpeed Web Server https://www.litespeedtech.com/images/logos/litespeed/litespeed-logo.png 2022-12-14 20:56:24 LiteSpeed Enterprise has 8 different licenses to choose from, serving everyone from the low-end hobbyist with a single site to large hosting providers with thousands of clients. Learn more.

Choosing A License

Web Host or Site Owner? Leased License or Owned? Unlimited Domains, or Just One?
There's a LiteSpeed Web Server license to fit any situation. Let us help you find yours.

LSWS Enterprise

The ultimate combination of power and usability. Even more performance features than OpenLiteSpeed. Faster than any other major web server. Requires almost no setup because it automatically reads and uses your existing Apache configurations (including .htaccess files). Compatible with cPanel, Plesk, DirectAdmin, Interworx, CyberPanel, and almost all web applications.

Our Recommendation

When choosing a license, it's important to abide by any RAM and domain limits, but we also recommend the license have enough worker processes to make use of roughly 25% of your server's cores.

Free Starter: Designed for users with their own small sites, and for those new to LiteSpeed who want to give it a try.

Site Owner, Site Owner Plus: These license are aimed toward users with a few sites, or a single large site.

Web Host (Lite, Essential, Professional, Enterprise, Elite): These licenses are meant for hosting companies. We offer a few different options so there is one for every size and type of business.

License Domain Limit Workers RAM Limit
FREE Starter 1 1 2 GB
Site Owner 5 1 8 GB
Site Owner Plus 5 1 Unlimited
Web Host Lite Unlimited 1 8 GB
Web Host Essential Unlimited 1 Unlimited
Web Host Professional Unlimited 2 Unlimited
Web Host Enterprise Unlimited 4 Unlimited
Web Host Elite Unlimited Configurable Unlimited

LiteSpeed Enterprise has 8 different licenses to choose from, serving everyone from the low-end hobbyist with a single site, to large hosting providers handling thousands of clients. These license specifications reflect how much request processing power LiteSpeed Web Server is given.

Domain Limit

The domain limit only refers to top-level domains. Subdomains are unlimited. Aliased/parked domains, which do not use their own virtual hosts, also do not count toward the limit. Any domains that exceed the specified limit will result in a 403 error. In cPanel and Plesk environments, the server will revert to Apache.

Workers

The number of workers in the license description indicates how many LiteSpeed processes will be spawned - the number of processes that do general server work. Examples of the work done include: routing requests, SSL decryption/encryption, caching, rewriting, serving static contents, etc.

RAM Limit

A server can have any amount of RAM up to the RAM limit for that license type. LSWS will share this RAM with all other processes like normal. Using a license on a server with RAM that exceeds the specified limit will result in an error.


Caching

Cache Add-on Applications Supported LSCache Objects Magento Objects
LSCache WordPress, Joomla, Drupal, Prestashop, Opencart, Xenforo, Rewrite Rules, etc. Unlimited 0
LiteMage Starter Everything LSCache supports + Magento Unlimited 1,500 (?)
LiteMage Standard Everything LSCache supports + Magento Unlimited 25,000 (?)
LiteMage Unlimited Everything LSCache supports + Magento Unlimited Unlimited (?)
LSCache is included free of charge with all licenses. Starting with the Site Owner license and higher, LiteMage Starter is selectable at no charge.
LiteMage is a caching solution built specifically for Magento stores. LiteMage plugins are available for both Magento1.x and Magento2.x.

There are multiple caching add-ons available for LiteSpeed Enterprise Licenses. These caching solutions greatly reduce the need to serve dynamic pages, and in return greatly reduce system resource usage. For those who haven’t tried LSCache, it is included in the 15-day free trial. The plugins currently available for it are WordPress, xenForo, Magento, PrestaShop, MediaWiki, Drupal, Joomla, OpenCart, Laravel, Shopware and many more to come. Make sure to try it today!

Due to popular demand, we have created a dedicated website for LiteSpeed Cache and its plugins!


Pricing

Leased License

Smaller monthly/yearly payments, with LiteSpeed Enterprise software updates available at any time with no additional cost. When leasing annually, pay for 11 months and get the 12th month free. Upgrade (or downgrade) to a different license as needed, and be charged (or credited) only for the difference in the license cost for the remainder of the billing period.

Owned License

Only available for Web Host licenses. A one time payment with one year of free LiteSpeed Enterprise software updates included. After one year, further software updates may be purchased at a reduced price. Upgrade to a different license as needed, and be charged only for the difference in the license cost for the remainder of the billing period. Downgrades of Owned Licenses are not available.

Interested in LiteSpeed Web Server License with CyberPanel Bundle?


Some Factors To Consider

Have you tried a trial license

We offer free 15-day trial licenses. These licenses are Web Host Professional licenses with LiteMage Unlimited + LSCache. Using a trial license may be a good way to figure out if LSWS is right for you and what type of license and cache solution you may need.

You can usually upgrade or downgrade

Often, finding exactly the right license for your usage is a matter of trial and error. Different sites put pressure on different parts of the server. The best approach may be to purchase a license, then try upgrading or downgrading to see if it affects your service noticeably. You can upgrade or downgrade a Leased License at any time and you will only be charged (or credited) the difference in the license cost for the remainder of the billing period. Note that you cannot downgrade an Owned License.

What other processes are running on the same server

For example, if you have a 4 core server and run LSWS, PHP, and MySQL on the same server, you will probably be best served by a Web Host Essential or Professional license. LSWS is light enough that it only needs access to 1 or 2 of this server's cores. PHP and MySQL (which are much more resource intensive than LSWS) will be unaffected by this limit and will still have access to all 4 of the server's cores.

Is the content you serve mainly static (such as images, file downloads, etc.)?

Static content is served by LSWS directly, so assigning it more worker processes may help with this. If your server is mainly using PHP or MySQL (for instance, if it is running web applications like WordPress, etc.), giving LSWS access to more worker processes will not help as LSWS is not the bottleneck in these cases.

Do you have a high volume of HTTPS traffic?

HTTPS requires more CPU power for encryption. You may find that giving LSWS access to more worker processes in this case will improve performance. Do not overestimate this effect though. Unless your server only serves static HTTPS, LSWS should still only have access to a fraction of the server's cores.

When to upgrade

A top command will reveal important information about how different processes are using server resources. (LSWS's process is called lshttpd.) A couple of these outputs are useful for determining if the current LSWS installation could benefit from access to more cores:

  • %CPU - Generally LSWS's CPU usage is low. If LSWS's CPU usage starts climbing, and especially if it climbs while the overall load is low, it can indicate that LSWS is hitting a bottleneck and would benefit from access to more cores.
  • %wa - High I/O wait can also be an indicator that LSWS needs more worker processes (and thus access to more cores).

If the %CPU or %wa values are very high, it is best to upgrade to the next license tier. Keep in mind that we allow upgrading/downgrading leased licenses at any time with no downtime.

LiteMage Starter and Standard both have limits on the number of cached objects they can store. To figure out if a higher tier of LiteMage is needed, check the current Cached Object count located under Cache Management in the Magento Admin Panel. If the total is either 1500 ( LiteMage Starter ) or 25,000 ( LiteMage Standard ), it is recommended to upgrade to the next LiteMage tier to support caching more/all pages.


Frequently Asked Questions

    Billing and Refund

  • How am I billed?

    You are billed monthly or annually for each license (unless you purchase an owned license, then you only pay one sum). You can choose to fund your account via PayPal, credit card, or bank transfer. Invoices are due on the 1st day of each month to renew the license.

  • How do I choose between monthly and annual billing?

    On the pay screen choose your license, and click order now. The next page will have the option “Choose Billing Cycle.” There you pick either monthly or annual billing.

  • When do you charge my credit card?

    If you have automatic credit card payment enabled, then your card will be auto charged on the invoice due date. The time zone this is controlled by is UTC-5 (or EST).

  • Can I pay in advance?

    You can pay as soon as your invoice is created. If you would like to pay for a longer time period all at once, you can add funds to your credit balance and they will be automatically added to your invoice when it is due.

  • Can I be billed using my local currency?

    Unfortunately, we only bill in, and issue invoices in, USD. We apologize for any inconvenience this may cause.

  • What is your prorated billing structure?

    Prorated billing means that when you purchase a license mid-month, you will only be charged for the remaining days in that month. The exception to this is when you buy a license toward the very end of the month. In that case, you will be charged for the remaining days in that month and the entire next month.

    For annual licenses, the year begins on the first day of the upcoming month, so prorated billing is based around that month. Please read your invoice line item for the exact date range you are being billed for.

  • Do you offer refunds?

    We do not offer refunds. If, however, you place a new order and our support team is not able to assist you in getting it set up and running properly, then we do offer a 30-day money back guarantee.

    Licensing

  • Do you offer a free trial?

    Yes! We offer a free 15-day trial of a Web Host Professional or Web ADC Small equivalent license. You can sign up for the trial: LSWS Enterprise Trial License or Web ADC Trial License.

  • How do I cancel my license?

    A leased license, or the updates for an owned license, can be cancelled at anytime preventing a renewal invoice from being generated. We do not offer credit/refunds for cancelling.

  • Can I upgrade/downgrade licenses?

    Yes, but there are some guidelines.

    Leased:
    • You can upgrade or downgrade any leased license to any other Web Host or Site Owner leased license at any time.
    • You cannot upgrade from or downgrade to a Free Starter license.
    • You cannot upgrade a leased license to an owned license. If you wish to switch to an owned license, you must wait until the end of the leased license billing cycle, and order a new owned license.
    • When you upgrade or downgrade a leased license, you will only be charged (or credited) the difference in the license cost for the remainder of the billing period:
      • Downgrades are effective immediately, and a prorated credit for the difference in price between the two licenses for the remainder of the current billing cycle will be posted to your account.
      • Upgrades will result in a new invoice with a prorated charge for the difference in price between the two licenses for the remainder of the current billing cycle. The upgrade is effective upon receipt of payment.
      • The next billing cycle's invoice will reflect your new full monthly/yearly price.
    Owned:
    • You can upgrade an owned license but it will not extend the update expiration date. It will only give you a higher license.
    • You must purchase the yearly addon, if you wish to extend the update expiration date.
    • When you upgrade an owned license, you will only be charged the difference in the license cost.
    • You cannot downgrade any owned licenses.

    You cannot switch between leased and owned or monthly and yearly when you upgrade or downgrade. Billing cycle and type of ownership cannot be changed. To make this type of change, wait until the end of the billing cycle and buy a new license type.

    If you have special needs not covered by the above, please contact our license department via ticket.

    Invoicing:
    • Downgrades are effective immediately, and a prorated credit for the difference in price between the two licenses for the remainder of the current billing cycle will be posted to your account.
    • Upgrades will result in a new invoice with a prorated charge for the difference in price between the two licenses for the remainder of the current billing cycle. The upgrade is effective upon receipt of payment.
    • The next billing cycle's invoice will reflect your new full monthly/yearly price.

    If you have any special needs not covered by the above, please contact our license department via ticket.

  • Can I use one license for multiple servers?

    Each license only works on one server (or one VPS).

  • What is the cancellation policy?

    A leased license, or the updates for an owned license, can be cancelled at anytime preventing a renewal invoice from being generated. We do not offer credit/refunds for cancelling.

  • Why does the Free Starter license have an expiration date? Will it still be free after that?

    Free Starter is a monthly leased license with a $0 price. Like other monthly leased licenses, you will get a monthly invoice. If the license is on an invoice by itself, the amount due will be $0, and the license will auto renew. If your invoice has other items that require payment, the Free Starter license will renew only after the invoice is paid.

  • What is the difference between LiteSpeed Enterprise licenses and OpenLiteSpeed?

    LiteSpeed Enterprise (LSWS) is a paid for product that acts as an Apache drop-in replacement and includes premium features such as QUIC and ESI. OpenLiteSpeed (OLS) is a free and open source web server, but is not an Apache drop-in replacement and excludes some of the features that Enterprise offers. See a side-by-side comparison between LSWS and OLS.


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Open source and free. Powerful enough for any website, and easy to configure. Understands Apache mod_rewrite syntax, but requires that you configure it on your own, as it does not automatically read and use Apache configurations.

]

Privacy Policy

Privacy Policy

LiteSpeed Technologies, Inc. (aka “LiteSpeed”) is committed to protecting your privacy. This policy ("Privacy Policy" or "Policy") explains our practices for our site, www.litespeedtech.com ("Site"). You can visit most pages of the Site without giving us any information about yourself, but sometimes we do need information to provide services that you request. By using this Site or any products or services provided through the Site, you expressly consent to the use and disclosure of information as described in this Privacy Policy.

LiteSpeed reserves the right to revise, modify, add, or remove provisions to this Privacy Policy at any time. If we make changes to this Privacy Policy, we will update the Effective Date to note the date of such changes. LiteSpeed encourages you to review this Privacy Policy periodically for any changes. IF YOU DO NOT AGREE WITH ANY OF THE TERMS BELOW, YOU SHOULD NOT USE THIS SITE OR THE PRODUCTS OR SERVICES OFFERED BY LITESPEED TECHNOLOGIES AT THIS SITE.

Collection of Information

Personal Information.

LiteSpeed will ask you for certain “Personal Information” when you complete registration or product information request forms on the Site, including but not limited to your name, address, telephone number, email address, and credit card information. You can always choose not to provide us with the requested information, however, you may not be able to complete the transaction or use our products or services if you do not provide the information requested.

Non-Personal Information.

LiteSpeed may collect non-personally identifiable information from you such as the type of browser you use, your operating system, the screen resolution of your browser, your ISP, your IP address, which pages you view on the Site and the time and duration of your visits to the Site (collectively, “Non-Personal Information”). LiteSpeed may associate Non-Personal Information with Personal Information if you register with the Site.

User Communications.

If you communicate with us, we may collect information relating to that communication whether it takes the form of email, fax, letter, forum posting, blog comments, testimonials or any other form of communication between you and LiteSpeed or Submitted by you to the Site (collectively, “User Communications”).

Server Information.

If you use one of our software products such as LiteSpeed Web Server or LiteSpeed Web ADC, we may collect certain information concerning such software and concerning the server upon which the software operates. This information includes: (a) the licensed or unlicensed status of the software; (b) the source from which the license for the software was obtained (i.e., LiteSpeed or a LiteSpeed affiliate); or (c) information about the server upon which the software is installed including (i) the public IP address, (ii) the operating system and (iii) the use of any virtualization technologies on such server ((a) through (c) collectively, “Server Information”). Additionally, “Server Information” may also include information collected from you by LiteSpeed in the event that you request technical support services including without limitation, IP addresses, usernames, and passwords necessary to login to SSH, the root directory of the server upon which you installed the LiteSpeed software and any affected accounts including email accounts, control panel accounts, MySQL accounts, CMS accounts and other accounts.

Use and Storage of Collected Information

LiteSpeed may use Personal Information to create and authenticate your account, to respond to your requests, to provide you with customer and technical support, or to provide you with information regarding our products, services, partners, and company. You may update your Personal Information with us at any time, but we may maintain records of any Personal Information you disclose to us indefinitely, unless otherwise requested as outlined below.

We may use User Communications in the same ways we use Personal Information. If you communicate with us for a particular purpose, we may use your User Communications for that purpose. For example, if you contact us for technical support, we may use your communications to provide technical support to you. We may maintain records of User Communications you transmit to us indefinitely, unless otherwise requested as outlined below.

LiteSpeed may use Non-Personal Information to maintain, evaluate, improve and provide our Site, the Services and any other LiteSpeed products and services. We may retain Non-Personal Information indefinitely.

We may use Server Information to provide you with technical support services and to maintain, evaluate, improve and provide LiteSpeed products and services. We may also use such information to investigate unlicensed (and therefore unauthorized) uses of our software. LiteSpeed may maintain Server Information indefinitely, with the exception of usernames, passwords, and other login information given in connection with support service requests. Such login information will be purged when the ticket is closed.

Disclosure of Collected Information

LiteSpeed will only disclose Personal Information to third parties if acting under a good faith belief that such action is necessary, including but not limited to: (a) to resolve disputes, investigate problems, or comply with laws or regulations; (b) to enforce our Terms of Service; (c) to protect and defend the rights, property, or safety of our company or our users; or (d) in the event of a merger, acquisition or sale of all or substantially all LiteSpeed assets. Other than this limited activity, we do not share, sell, or rent any personal information to third parties.

You will receive notice in the form of modifications to this Policy when information about you might go to third parties other than as described in this Policy, and you always have the opportunity to contact us as set forth below if you do not wish your information to go to third parties.

LiteSpeed cannot be responsible for protecting your information if you share such information in publicly available sections of the Site such as the user forums, blog comments, or testimonials section. You should use your own judgment in disclosing this information on the Site.

Use of Cookies

“Cookies” are small pieces of information that your browser stores on your computer on behalf of a website that you have visited. Cookies may be used in order to complete transactions on our site. You can always choose not to accept cookies with the settings of your web browser, however, you may not be able to complete these transactions if you do not accept cookies.

Security of Personal Information

We use reasonable security methods to protect your personal information from unauthorized access, use or disclosure. No data transmission over the Internet or any wireless network can be guaranteed to be perfectly secure. While we try to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.

LiteSpeed uses industry-standard SSL-encryption to protect sensitive data.

In the event that LiteSpeed becomes aware of a security breach, unauthorized disclosure or inadvertent disclosure concerning your information, you agree that LiteSpeed may notify you of such an event using the Personal Information previously provided.

You are responsible for maintaining your account’s security.

GDPR Notice and your Rights as Data Subject

For the purposes of the General Data Protection Regulation (the “GDPR”), in the European Union, LiteSpeed Technologies Inc. is a “data controller” of the Personal Information you provide to us for the primary purposes of providing you or your customers with our services.

For our customers and users in the European Union, by clicking the "I Accept" button or otherwise accepting the terms and conditions of our services through a clickable action or similar action, you hereby acknowledge, agree and unequivocally consent to the collection, processing, management, treatment, transfer and authorization of your Personal Information by LiteSpeed Technologies and/or its affiliates, clients, sub-processors and/or authorized third parties.

If you are a resident of Switzerland, the contact details for the data protection authorities are available here:
https://www.edoeb.admin.ch/edoeb/en/home.html.

For European Union (EU) customers, please be reminded that the EU has not found the United States and some other countries to have an adequate level of protection of Personal Information under Article 45 of the GDPR.

The sections here below cover certain situations that you, as data subject, and we as a data controller, are most likely to encounter; but you should also carefully review the full list of data subject rights here: https://www.gdpr-info.eu/chapter-3/.

  • Right to be Forgotten: You can request us to be “forgotten”; that is, to have your entire Personal Information removed from our service. If we are asked to do this, in accordance with Article 17 GDPR we will remove any Personal Information that we have collected from you as requester. We will also need to contact any third parties that process your Personal Information on our behalf, such as our cloud service providers using the adequate mechanisms. To ensure that any personal data in LiteSpeed Technologies’ possession can be removed in a timely manner, you can relay any request to be “forgotten” to us by submitting a request.
  • Right to Data Portability: In accordance with Article 20 GDPR our users located in the EU may request LiteSpeed Technologies to send them any Personal Information in our possession. In this case, we will provide you with any Personal Information that you have in a commonly used, machine-readable format.
  • Right to Data Access: As a data subject, in accordance with Article 15 GDPR you can ask LiteSpeed Technologies to confirm how and where your Personal Information is being stored and processed. You also have the right to know how such data is shared with third parties by us.
  • Right to Data Rectification: As a data subject, in accordance with Article 16 GDPR you have the right to obtain from LiteSpeed Technologies, without undue delay, the rectification of inaccurate Personal Information concerning you.
  • Right to be Informed: You have the right to be informed about the Personal Information we collect from you, and how we process it.
  • Right to Withdraw Consent: In accordance with Article 7(3) GDPR, you have the right to withdraw your consent given to us at any time.
  • Right to Object: In accordance with Article 18 GDPR you have the right to object to us processing your Personal Information for the following reasons:
    • Processing was not based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling);
    • Direct marketing (including profiling);
    • Processing for purposes of scientific/historical research and statistics; and
    • Rights in relation to automated decision-making and profiling.
  • Automated Individual Decision-Making and Profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
  • Right to Complain: You have the right to file a complaint with supervisory authorities if your information has not been processed in compliance with the GDPR. Furthermore, in accordance with Article 77 GDPR, if the supervisory authorities fail to address your complaint properly, you may have the right to a judicial remedy.

Privacy Requests

Lastly, you retain the right to access, amend, correct or delete your Personal Information where it is inaccurate at any time. To do so, please contact us as indicated in the Contact Us section. We reserve the right to charge a reasonable fee, as permitted by applicable laws and regulations, in order to comply with complex requests or repetitive requests from individual users.

Your privacy request must include, at the least, the following information: (i) your complete name, address and/or e-mail address in order for us to notify you of the response to your request; (ii) attached documents establishing your identity; and (iii) a clear and concise description of the Personal Information with regard to which you seek to enforce any of your privacy rights. If you request rectification, please indicate amendments to be made and attach documentation to back up your request.

Upon receipt of your privacy request, and after due review, we may then edit, deactivate and/or delete your Personal Information from our services for the maximum term allowed by the GDPR for each applicable case. In case of secure databases under our control where deletion is impossible, we will make such information permanently inaccessible.

Notice to California Residents

Pursuant to the California Consumer Privacy Act of 2018 (the “CCPA”), LiteSpeed Technologies and/or its affiliates, clients, sub-processors and/or authorized third parties hereto provide the following Privacy Policy notice regarding the categories of Personal Information that we may collect and/or disclose within the preceding twelve (12) months regarding California residents who are not employees, independent contractors, owners, directors, officers, or job applicants of LiteSpeed Technologies, or emergency contacts or benefits beneficiaries of the foregoing.

Thenceforth, the CCPA provides Californians with the following rights:

  • Requests for Information: you (or your authorized agent) can request a copy of your Personal Information, including how we have collected, used, and shared your Personal Information over the past 12 months (if any), including the categories of Personal Information we collected and our purposes for doing so; the categories of sources for that information; the categories of third parties with whom we shared it for a business purpose and our purposes for doing so.
  • Your Right to Notification: under the CCPA, we cannot collect new categories of Personal Information or use them for materially different purposes without first notifying you.
  • Nondiscrimination for exercising your CCPA Rights: the CCPA prohibits us from discriminating against you for exercising your rights under the law. Such discrimination may include denying services, charging different prices or rates for services, providing a different level or quality of services, or suggesting that you will receive a different level or quality of goods or services as a result of exercising your rights.
  • Your Right to Delete Personal Information: you can request that we delete your Personal Information by contacting us. You also can request that we delete specific information, and we will honor such requests, unless a due exception applies, such as when the information is necessary to complete a transaction, verify a fraud, review a chargeback or contract for which it was collected or when it is being used to detect, prevent, or investigate security incidents, comply with laws, identify and repair bugs or ensure another consumer’s ability to exercise their free speech rights or other rights provided by law.
    • Please take into consideration that we may deny your deletion request if retaining the Personal Information is necessary for us, our affiliates or our service providers in order to:

      • Complete the transaction for which we collected the Personal Information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you;
      • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities;
      • Debug our products to identify and repair errors that impair existing intended functionality;
      • Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law;
      • Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.);
      • Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us;
      • Comply with a legal obligation that has substantive grounds;
      • Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

Overall, we have, may or will collect the following categories of Personal Information from our users, customers and individuals, as necessary to fulfill our legal obligations and operational business purposes:

  • Personal information (as defined in the California Customer Records Law), such as contact information;
  • Identifiers, such as online identifier, IP address and name;
  • Internet or network activity information, such as browsing history and interactions with our and other websites and systems;
  • Geo-localization data, such as device location and IP location;
  • Audio, electronic, visual and similar information, such as video recordings and multimedia content created in connection with our business activities; and
  • Inferences drawn from any of the Personal Information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics.

International Data Transfer Notice

LiteSpeed Technologies values your users’ privacy. Although our software does not directly collect any personally identifiable information from visitors to your site, LiteSpeed may still be considered a data processor in certain jurisdictions, as user information may be temporarily cached and/or logged, as outlined in this document.

We have our headquarters in the State of Pennsylvania, United States of America (USA). Henceforth, your Personal Information may be accessed by us or our affiliates, agents, partners and third-party service providers in the USA and our locations which may or may not be located in your country of residence, and you hereby consent to such access and transfer by simple disclosure.

Servers

LiteSpeed Web Server, OpenLiteSpeed, LiteSpeed Web ADC, and related software may record IP addresses as a part of normal logging. An access log and an error log may record visitor IP addresses and URL visited. The logs are stored locally on the system where LiteSpeed server software is installed and are not transferred to or accessed by LiteSpeed employees in any way, except as necessary in providing routine technical support if you request it. This logging may be turned off through configuration. It is up to individual server administrators to come up with their own schedule for removing such logs from the file system.

Cache Solutions

Our cache plugins potentially store a duplicate copy of every web page on display on your site. The pages are stored locally on the system where LiteSpeed server software is installed and are not transferred to or accessed by LiteSpeed employees in any way, except as necessary in providing routine technical support if you request it. All cache files are temporary, and may easily be purged before their natural expiration, if necessary, via a Purge All command. It is up to individual site administrators to come up with their own cache expiration rules.

LSCache for WordPress

In addition to caching, our WordPress plugin has an Image Optimization feature. When optimization is requested, images are transmitted to a remote LiteSpeed server, processed, and then transmitted back for use on your site. LiteSpeed keeps copies of optimized images for 7 days (in case of network stability issues) and then permanently deletes them.

Similarly, the WordPress plugin has a Reporting feature whereby a site owner can transmit an environment report to our server so that we may better provide technical support.

Neither of these features collects any visitor data. Only server and site data is involved.

Support Services

Sometimes, when you request technical support, LiteSpeed may ask for login credentials to various areas of your site. You may refuse to share such credentials, however refusal may impact LiteSpeed’s ability to provide the requested support services.

Upon completion of a support ticket, LiteSpeed immediately deletes all login credentials you may have shared.

Any user data encountered by LiteSpeed is kept strictly confidential. We never provide your support ticket information to any third party without your explicit consent.

Contact Us

If you would like to update information that you have voluntarily provided to us, stop receiving information from us, or exercise any of the rights granted to you under Privacy Laws, including the EU’s General Data Protection Regulation, please e-mail info@litespeedtech.com.